Return & Refund Policy

Return & Refund Policy

At Girl’s Paradise, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, unwashed, and in its original packaging with tags intact.

  • Return requests must be made within 3 days of receiving the product.

  • Only regular priced items may be eligible for return. Sale or promotional items are not returnable unless defective.

2. Non-Returnable Items

We do not accept returns for:

  • Earrings or personal jewelry items due to hygiene reasons

  • Items damaged by misuse or mishandling

  • Customized or altered products

  • Products marked “non-refundable” or “final sale”

3. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 24 hours of delivery

  • Send us photos of the product and packaging as proof

  • We will arrange a replacement or refund based on availability

4. How to Request a Return

To initiate a return:

  1. Contact us on Facebook/Instagram Inbox or via email/phone

  2. Provide your order number, reason for return, and product photos

  3. Wait for our approval and return instructions

5. Refund Process

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund

  • If approved, the refund will be processed within 5–7 business days

  • Refunds are made via bKash, Nagad, or original payment method

Shipping charges are non-refundable unless the return is due to our error.

6. Exchange Policy

We allow product exchange for size or color (if available), under the same conditions as returns. You are responsible for the shipping costs for sending and receiving the exchange item.

7. Contact Information

For any return or refund issues, please contact us:

Girl’s Paradise
Email: info@girlsparadisebd.com
Phone: +8801965300800
Website: www.girlsparadisebd.com